1 Citations

 

Chapter 1

Notes

1 Bochner, A. P. (1989). Interpersonal communication. In E. Bamouw, G. Gerbner, W. Schramm, T. L. Worth, & L. Gross (Eds.), International encyclopedia of communications (pp. 336-340). New York: Oxford University Press; pg. 336.
2 Knapp, M. L., & Daly, J. A. (2011). Background and current trends in the study of interpersonal communication. In M. L. Knapp & J. Daly (Eds.), The SAGE handbook of interpersonal communication (4th ed., pp. 3-22). Thousand Oaks, CA: SAGE.
3 Morreale, S. P., & Pearson, J. C. (2008). Why communication education is important: The centrality of the discipline in the 21st. century. Communication Education, 57(2), 224-240. https://doi.org/10.1080/03634520701861713
4 Chen, G. M. (2011). Tweet this: a uses and gratifications perspective on how active twitter use gratifies a need to connect with others. Computers in Human Behavior, 27, 755-762. https://doi.org/10.1016/j.chb.2010.10.023
5 Francis, L. E. (2003). Feeling good, feeling well: Identity, emotion, and health. In T.J. Owens & P. J. Burke (Eds.), Advances in identity theory and research (pp. 123-134). Kluwer Academic /Plenum Press.
6Adler, R. B., Rosenfeld, L. R., &Proctor R. F., 11. (2007). Interplay: The process of interpersonal Communication (10th ed.). Oxford.
7 Koesten, J. (2004). Family communication patterns, sex of subject, and communication competence. Communication Monographs, 71(2), 226-244. https://doi.org/10.1080/0363775052000343417
8 Kinnick, K. N. & Parton, S. R. (2005). Workplace communication: what the apprentice teaches about communication skills. Business Communication Quarterly, 68(4), 429-456. https://doi.org/10.1177/1080569905282099
9 Canary, D. J., Stafford, L., & Semic, B. A. (2002). A panel study of the associations between maintenance strategies and relational characteristics. Journal of Marriage and Family, 64(2), 395-406. https://doi.org/10.1111/j.1741-3737.2002.00395.x
10 Stafford, L., & Canary, D. J. (1991). Maintenance strategies and romantic relationship type, gender, and relational characteristics. Journal of Social and Personal Relationships, 8(2), 217-242. https://doi.org/10.1177/0265407591082004
11 Berlo, D. K. (1960). The process of communication. Holt, Rinehart, & Winston.
12 Wrench, J. S., McCroskey, J. C., & Richmond, V. P. (2008). Human communication in everyday life: Explanations and applications. Allyn & Bacon, pg. 421.
13 Spitzberg, B. H. (2000). What is good communication? Journal of the Association for Communication Administration, 29, 103-119.
14 Riccillo, S. C. (1994). Phylogenesis: Understanding the biological origins of intrapersonal communication. In D. R. Vocate (Ed.), Intrapersonal communication: Different voices, different minds (pp. 33-56). Lawrence Erlbaum; pg. 35.
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25 Langer, E. J. (1989). Mindfulness. Da Capo.
26 Shapiro, S. L., & Carlson, L. E. (2017). The art and science of mindfulness: Integrating mindfulness into psychology and the helping professions (2nd ed.). American Psychological Association, pg. 2.
27 American Psychological Association. (n.d.). Awareness. In APA dictionary of psychology. Retrieved February 8, 2020, from https://dictionary.apa.org/awareness
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32 Shapiro, S., Thakur, S., & Sousa, S. (2014). Mindfulness for health care professionals and therapists in training. In R. A. Baer (Ed.), Mindfulness-based treatment approaches clinician’s guide to evidence base and applications (2nd ed., pp. 319-345). Academic Press.
33 Shapiro, S., Thakur, S., & Sousa, S. (2014). Mindfulness for health care professionals and therapists in training. In R. A. Baer (Ed.), Mindfulness-based treatment approaches clinician’s guide to evidence base and applications (2nd ed., pp. 319-345). Academic Press; pg. 320.
34 Shapiro, S., Thakur, S., & Sousa, S. (2014). Mindfulness for health care professionals and therapists in training. In R. A. Baer (Ed.), Mindfulness-based treatment approaches clinician’s guide to evidence base and applications (2nd ed., pp. 319-345). Academic Press; pg. 320.
35 Shapiro, S., Thakur, S., & Sousa, S. (2014). Mindfulness for health care professionals and therapists in training. In R. A. Baer (Ed.), Mindfulness-based treatment approaches clinician’s guide to evidence base and applications (2nd ed., pp. 319-345). Academic Press; pg. 321.
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38 Fogel, S. J. (n.d.). Mindful awareness and COAL. Steven J. Fogel Blog. http://stevenjayfogel.com/mindful-awareness-and-coal/
39 Kabat-Zinn, J. (1990). Full catastrophe living: Using the wisdom of your body and mind to face stress, pain and illness. Delacorte; pgs. 20-21.
40 Baer, R. A., Smith, G. T., Hopkins, J., Krietemeyer, J., & Toney, L. (2006). Using self-report assessment methods to explore facets of mindfulness. Assessment, 13(1), 27-45. https://doi.org/10.1177/1073191105283504
41 Sauer, S., & Baer, R. A. (2010). Mindfulness and decentering as mechanisms of change in mindfulness- and acceptance-based interventions. In. R. A. Baer (Ed.), Assessing mindfulness & acceptance process in clients: Illuminating the theory & practice of change (pp. 25-50). Context Press; pg. 31.
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43 Sauer, S., & Baer, R. A. (2010). Mindfulness and decentering as mechanisms of change in mindfulness- and acceptance-based interventions. In. R. A. Baer (Ed.), Assessing mindfulness & acceptance process in clients: Illuminating the theory & practice of change (pp. 25-50). Context Press; pg. 31.
44 Galla, B. M., Tsukayama, E., Park, D., Yu, A., & Duckworth, A. L. (2020). The mindful adolescent: Developmental changes in nonreactivity to inner experiences and its association with emotional well-being. Developmental Psychology, 56(2), 350–363. http://dx.doi.org/10.1037/dev0000877; pg. 351.
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55 Burgoon, J. K., Berger, C. R., & Waldron, V. R. (2000). Mindfulness and interpersonal communication. Journal of Social Issues, 56(1), 105-127.
56 Burgoon, J. K., Berger, C. R., & Waldron, V. R. (2000). Mindfulness and interpersonal communication. Journal of Social Issues, 56(1), 105-127; pg. 112.
57 Sivaraksa, S. (2018). Mindful Communication for Sustainable Development. In K. Seneviratne (Ed.), Mindful communication for sustainable development: Perspectives from Asia (pp. 29-33). Sage; pg. 31.
58 Prince-Paul, M., & Kelly, C. (2017). Mindful communication: Being present. Seminars in Oncology Nursing, 3(5), 475-482; pg. 476.
59 Shapiro, S. L., & Carlson, L. E. (2017). The art and science of mindfulness: Integrating mindfulness into psychology and the helping professions (2nd ed.). American Psychological Association.
60 Burgoon, J. K., Berger, C. R., & Waldron, V. R. (2000). Mindfulness and interpersonal communication. Journal of Social Issues, 56(1), 105-127; pg. 121.
Chapter 2

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Notes

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22 Neff, K. (2003). Self-compassion: An alternative conceptualization of a healthy attitude toward oneself. Self and Identity, 2(2), 85-101. https://doi.org/10.1080/15298860309032; pg. 89.
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43 LaBelle, S., Odenweller, K. G., & Myers, S. A. (2015). Applying instructor communication behaviors and learning outcomes to the pediatrician-parent context. Southern Communication Journal, 80(1), 55-73. https://doi.org/10.1080/1041794X.2014.981284
44 LaBelle, S., Odenweller, K. G., & Myers, S. A. (2015). Applying instructor communication behaviors and learning outcomes to the pediatrician-parent context. Southern Communication Journal, 80(1), 55-73. https://doi.org/10.1080/1041794X.2014.981284
45 Richmond, V. P., Smith, R. S., Heisel, A. D., & McCroskey, J. C. (2001). Nonverbal immediacy in the patient/physician relationship. Communication Research Reports, 18(3), 211-216. https://doi.org/10.1080/08824090109384800
46 Richmond, V. P., Smith, R. S., Heisel, A. D., & McCroskey, J. C. (2001). Nonverbal immediacy in the patient/physician relationship. Communication Research Reports, 18(3), 211-216. https://doi.org/10.1080/08824090109384800
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1 Kroeber, A. L., & Kluckhohn, C. (1952). Culture: A critical review of concepts and definitions. Harvard University Press.
2 Kroeber, A. L., & Kluckhohn, C. (1952). Culture: A critical review of concepts and definitions. Harvard University Press; pgs. 6-7.
3 Baldwin, J. R., Faulkner, S. L., Hecht, M. L., & Lindsley, S. L. (2006). Redefining culture: Perspectives across the disciplines. Lawrence Erlbaum.
4 Wrench, J. S. (2001). Intercultural communication: Power in context. Tapestry Press; pg. 12.
5 Leeming, D. A., & Lemming, M. A. (2009). A dictionary of creation myths. Oxford University Press.
6 Spradley, J. P., & McCurdy, D. W. (2008). Conformity and conflict: Readings in cultural anthropology. Pearson; pg. 3.
7 Kevin. (n. d.). Disney traditions [Web log post]. https://disneyprogramsblog.com/disney-traditions/
8 Tajfel, H. (1981). Social identity and intergroup relations. Cambridge University Press; pg. 255.
9 Luhtanen, R., & Crocker, J. (1992). A collective self-esteem scale: Self-evaluation of one’s social identity. Personality and Social Psychology Bulletin, 18(3), 302-318. https://doi.org/10.1177/0146167292183006
10 Bailis, D. S., & Chipperfield, J. G. (2006). Emotional and self-evaluative effects of social comparison information in later life: How are they moderated by collective self-esteem? Psychology and Aging, 21(2), 291–302. https://doi.org/10.1037/0882-7974.21.2.291
11 Downie, M., Mageau, G. A., Koestner, R., & Liodden, T. (2006). On the risk of being a cultural chameleon: Variations in collective self-esteem across social interactions. Cultural Diversity and Ethnic Minority Psychology, 12(3), 527–540. https://doi.org/10.1037/1099-9809.12.3.527
12 Downie, M., Mageau, G. A., Koestner, R., & Liodden, T. (2006). On the risk of being a cultural chameleon: Variations in collective self-esteem across social interactions. Cultural Diversity and Ethnic Minority Psychology, 12(3), 527–540. https://doi.org/10.1037/1099-9809.12.3.527; pg. 537.
13 Ashmore, R. D., & Del Boca, F. K. (1981). Conceptual approaches to stereotypes and stereotyping. In D. L. Hamilton (Ed.), Cognitive processes in stereotyping and intergroup behavior (pp. 1-35). Erlbaum; pg. 21.
14 Lee, Y. T., Jussim, L. J., & McCauley, C. R. (Eds.). ( 1995). Stereotype accuracy: Toward appreciating group differences. American Psychological Association.
15 Saenz, R., & Evans, L. (2009, June). The changing demography of U.S. flight attendants. Population Reference Bureau. [website] http://www.prb.org/Publications/Articles/2009/usflightattendants.aspx
16 Novinger, T. (2001). Intercultural communication: A practical guide. University of Texas Press.
17 Hall, E. T. (1977). Beyond culture. Anchor Press.
18 Rogers, E. M., Hart, W. B., & Mike, Y. (2002). Edward T. Hall and the history of intercultural communication: The United States and Japan. Keio Communication Review (24): 3–26. http://www.mediacom.keio.ac.jp/publication/pdf2002/review24/2.pdf
19 Hall, E. T. (1981). The Silent Language. Anchor Books. (Reprint of The Silent Language by E. T. Hall, 1959, Doubleday; pg. 186.
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23 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
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25 DeNavas-Walt, C., Proctor, B. D., & Smith, J. C. (2013). U.S. census bureau current population reports, P60-245: Income, poverty, and health insurance coverage in the United States: 2012..S. Government Printing Office; pg. 9.
26 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
27 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
28 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
29 Hofstede, G., & Hofstede, G. J. (2005). Cultures and organizations: Software of the mind (2nd ed.). McGraw-Hill; pg. 120.
30 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
31 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
32 Hofstede, G., & Hofstede, G. J. (2005). Cultures and organizations: Software of the mind (2nd ed.). McGraw-Hill; pg. 230.
33 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
34 Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill; Kindle Locations 4809-4811.
35 Mansson, D. H., & Sigurðardóttir, A. G. (2017). Trait affection given and received: A test of Hofstede’s theoretical framework. Journal of Intercultural Communication Research, 46(2), 161-172. https://doi.org/10.1080/17475759.2017.1292944; pgs. 163-164.
36 Mansson, D. H., & Sigurðardóttir, A. G. (2017). Trait affection given and received: A test of Hofstede’s theoretical framework. Journal of Intercultural Communication Research, 46(2), 161-172. https://doi.org/10.1080/17475759.2017.1292944; pg. 168.
37 Ting-Toomey, S. (1988). Intercultural conflicts: A face-negotiation theory. In Y. Y. Kim & W. B. Gudykunst (Eds.), Theories in intercultural communication (pp. 213-235). Sage.
38 Ting-Toomey, S. (2005). The matrix of face: An updated face-negotiation theory. In W.B. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 71–92). Sage.
39 Ting-Toomey, S., & Kurogi, A. (1998). Facework competence in intercultural conflict: An updated face-negotiation theory. International Journal of Intercultural Relations, 22(2), 187-225. https://doi.org/10.1016/S0147-1767(98)00004-2
40 Hu, H. (1944). The Chinese concepts of “face.” American Anthropologist, 46(1), 45-64. www.jstor.org/stable/662926
41 Hu, H. (1944). The Chinese concepts of “face.” American Anthropologist, 46(1), 45-64. www.jstor.org/stable/662926; pg. 45.
42 Hu, H. (1944). The Chinese concepts of “face.” American Anthropologist, 46(1), 45-64. www.jstor.org/stable/662926; pg. 45.
43 Ho, D. Y.-f. (1976). On the concept of face. American Journal of Sociology, 81(4), 867-884. www.jstor.org/stable/2777600
44 Upton-McLaughlin, S. (2013). Gaining and losing face in China. The China Culture Corner. Retrieved from https://chinaculturecorner.com/2013/10/10/face-in-chinese-business/; para. 2.
45 Earley, P. C., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Stanford University Press.
46 Ang, S., Van Dyne, L. (Eds.). (2008). Preface and Acknowledgements. In Handbook of cultural intelligence: Theory, measurement, and applications (pp. xv-xviii). M. E. Sharpe; pg. xv.
47 Morrison, T., & Conaway, W. A. (2006). Kiss, bow, or shake hands: The bestselling guide to doing business in more than 60 countries. Adams Media.
48 Ang, S., Van Dyne, L. (Eds.). (2008). Conceptualization of cultural intelligence definition, distinctiveness, and nomological network. In Handbook of cultural intelligence: Theory, measurement, and applications (pp. 3-55). M. E. Sharpe.
49 Shapiro, S. L., & Carlson, L. E. (2017). The art and science of mindfulness: Integrating mindfulness into psychology and the helping professions (2nd ed.). American Psychological Association.
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2 Miller, S. (2006). Conversation: A history of a declining art. Yale University Press.
3 Allen, D. E., & Guy, R. F. (1974). Conversation analysis: The sociology of talk. Mouton; pg. 11.
4 Brennan, S. E. (2013). Conversation and dialogue. In H. Pashler (Ed.). Encyclopedia of the mind (pp. 202-205). Sage; pg. 202.
5 Turkle, S. (2012, April). Alone together. Ted Talks, ¶ 8. https://www.ted.com/talks/sherry_turkle_alone_together/transcript
6 Turkle, S. (2012, April). Alone together. Ted Talks, ¶ 9. https://www.ted.com/talks/sherry_turkle_alone_together/transcript
7 Duck, S. (2007). Understanding Relationships. Guilford, Press.
8 Angle, D. W. (2016, December 28). The four types of conversations: Debate, dialogue, discourse, and diatribe. The Opportune Conflict. https://tinyurl.com/yd9x3xfr
9 Angle, D. W. (2016, December 28). The four types of conversations: Debate, dialogue, discourse, and diatribe. The Opportune Conflict. https://tinyurl.com/yd9x3xfr, para. 5
10 Angle, D. W. (2016, December 28). The four types of conversations: Debate, dialogue, discourse, and diatribe. The Opportune Conflict. https://tinyurl.com/yd9x3xfr, para. 7
11 Berger, C.R. & Calabrese, R.J. (1975). Some explorations in initial interaction and beyond:Toward a developmental theory of interpersonal communication. Human Communication Research, 1, 99-112.
12 Sprecher, S., Treger, S., Wondra, J. D., Hilaire, N., & Wallpe, K. (2013). Taking turns: Reciprocal self-disclosure promotes liking in initial interactions. Journal of Experimental Social Psychology, 49(5), 860–866. https://doi.org/10.1016/j.jesp.2013.03.017
13 Jourard, S. (1971). The transparent self. Van Nostrand.
14 Ignatius, E., & Kokkonen, M. (2007). Factors contributing to verbal self-disclosure. Nordic Psychology, 59(4), 362–391. https://doi.org/10.1027/1901-2276.59.4.362
15 Ignatius, E., & Kokkonen, M. (2007). Factors contributing to verbal self-disclosure. Nordic Psychology, 59(4), 362–391. https://doi.org/10.1027/1901-2276.59.4.362
16 Collins, N. L., & Miller, L. C. (1994). Self-disclosure and liking: A meta-analytic review. Psychological Bulletin, 116(3), 457–475. https://doi.org/10.1037/0033-2909.116.3.457
17 Burgoon, J. K., & Jones, S. B. (1976). Toward a theory of personal space expectations and their violations. Human Communication Research, 2(2), 131-146. https://doi.org/10.1111/j.1468-2958.1976.tb00706.x
18 Burgoon, J. K., & Hale, J. L. (1988). Nonverbal expectancy violations: Model elaboration and application to immediacy behaviors. Communication Monographs, 55(1), 58-79. https://doi.org/10.1080/03637758809376158
19 Bachman, G. F., & Guerrero, L. K. (2006). Relational quality and communicative responses following hurtful events in dating relationships: An expectancy violations analysis. Journal of Social and Personal Relationships, 23(6), 943–963. https://doi.org/10.1177/0265407506070476
20 Frisby, B. N., & Sidelinger, R. K. (2013). Violating student expectations: Student disclosures and student reactions in the college classroom. Communication Studies, 64(3), 241-258. https://doi.org/10.1080/10510974.2012.755636
21 Giles, H., Coupland, N., & Coupland, J. (1991). Accommodation theory: Communication context and consequence. In H. Giles, J. Coupland & N. Coupland (Eds.), Contexts of accommodation: Developments in applied sociolinguistics (pp. 1-68). Cambridge University Press.
22 Ignatius, E., & Kokkonen, M. (2007). Factors contributing to verbal self-disclosure. Nordic Psychology, 59(4), 362–391. https://doi.org/10.1027/1901-2276.59.4.362; pg. 367.
23 Gardner, W. L., & Martinko, M. J. (1988). Impression management: An observational study linking audience characteristics with verbal self-presentations. Academy of Management Journal, 31(1), 42–65. https://doi.org/10.2307/256497
24 Schlenker, B. R. (1980). Impression management: The self-concept, social identity and interpersonal relations. Brooks Cole.
25 Ignatius, E., & Kokkonen, M. (2007). Factors contributing to verbal self-disclosure. Nordic Psychology, 59(4), 362–391. https://doi.org/10.1027/1901-2276.59.4.362
26 Schlenker, B. R. (1980). Impression management: The self-concept, social identity and interpersonal relations. Brooks Cole; pg. 136.
27 Gardner, W. L., & Martinko, M. J. (1988). Impression management: An observational study linking audience characteristics with verbal self-presentations. Academy of Management Journal, 31(1), 42–65. https://doi.org/10.2307/256497; pg. 43.
28 Schlenker, B. R. (1980). Impression management: The self-concept, social identity and interpersonal relations. Brooks Cole; pg. 154.
29 Schlenker, B. R. (1980). Impression management: The self-concept, social identity and interpersonal relations. Brooks Cole; pg. 163.
30 Gardner, W. L., & Martinko, M. J. (1988). Impression management: An observational study linking audience characteristics with verbal self-presentations. Academy of Management Journal, 31(1), 42–65. https://doi.org/10.2307/256497; pg. 44.
31 Gardner, W. L., & Martinko, M. J. (1988). Impression management: An observational study linking audience characteristics with verbal self-presentations. Academy of Management Journal, 31(1), 42–65. https://doi.org/10.2307/256497; pg. 44.
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44 Watson, K. W., Barker, L. L., & Weaver, J. B., III. (1995). The listening styles profile (LSP-16): Development and validation of an instrument to assess four listening styles. International Journal of Listening, 9, 1–13; pg. 2.
45 Watson, K. W., Barker, L. L., & Weaver, J. B., III. (1992, March). Development and validation of the Listener Preference Profile. Paper presented at the International Listening Association in Seattle, WA.
46 Bodie, G., & Worthington, D. (2010). Revisiting the Listening Styles Profile (LSP-16): A confirmatory factor analytic approach to scale validation and reliability estimation. International Journal of Listening, 24(2), 69–88. https://doi.org/10.1080/10904011003744516; pg. 71.
47 Bodie, G., & Worthington, D. (2010). Revisiting the Listening Styles Profile (LSP-16): A confirmatory factor analytic approach to scale validation and reliability estimation. International Journal of Listening, 24(2), 69–88. https://doi.org/10.1080/10904011003744516; pg. 71.
48 Grant, K. (n.d.). Being aware of listening styles used in communication reduces your stress levels. https://www.kingsleygrant.com/knowing-listening-styles-reduces-stress/
49 Bodie, G. D., Worthington, D. L., & Gearhart, C. C. (2013). The Listening Styles Profile-Revised (LSP-R): A scale revision and evidence for validity. Communication Quarterly, 61(1), 72–90. https://doi.org/10.1080/01463373.2012.720343; pg. 73.
50 Mallard, K. S. (1999). Lending an ear: The chair’s role as listener. The Department Chair, 9(3), 1-13.
51 Smookler, E. (2017, March 15). How to practice mindful listening: Giving someone your full attention in conversation isn’t easy, but it is a skill we can practice and hone. Mindful. https://www.mindful.org/how-to-practice-mindful-listening/; para. 8.
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55 Adler, R., Rosenfeld, L. B., & Proctor II, R. F. (2013). Interplay: The process of Interpersonal Communication. Oxford.
56 Giles, H., Coupland, N., & Weimann, J. M. (1992). “Talk is cheap…” but “my word is my bond”: Beliefs about talk. In K. Bolton & H. Kwok (Eds.), Sociolinguistics today: International perspectives (pp. 218-243). Routledge & Kegan Paul.
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44 Khaddouma, A., Gordon, K. C., & Bolden, J. (2015). Zen and the art of dating: Mindfulness, differentiation of self, and satisfaction in dating relationships. Couple and Family Psychology: Research and Practice, 4(1), 1-13. https://doi.org/10.1037/cfp0000035; pg. 2.
45 Khaddouma, A., Gordon, K. C., & Bolden, J. (2015). Zen and the art of dating: Mindfulness, differentiation of self, and satisfaction in dating relationships. Couple and Family Psychology: Research and Practice, 4(1), 1-13. https://doi.org/10.1037/cfp0000035; pg. 2.
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49 Wood, J. T., & Inman, C. C. (1993). In a different mode: Masculine styles of communicating closeness. Journal of Applied Communication Research, 21(3), 279–295. https://doi.org/10.1080/00909889309365372
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53 Gamble, T. K.., & Gamble, M. W. (2014). Interpersonal communication: Building connections together. Sage.
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3 Richmond, V. P., & McCroskey, J. C. (1979). Management communication style, tolerance for disagreement, and innovativeness as predictors of employee satisfaction: A comparison of single-factor, two-factor, and multiple-factor approaches. Communication Yearbook, 3, 359-373.
4 Simons, H. W. (1972). Persuasion in social conflicts: A critique of prevailing conceptions and a framework for future research. Speech Monographs, 39(4), 227–247. https://doi.org/10.1080/03637757209375763
5 McCroskey, J. C., & Wheeless, L. R. (1976). An introduction to human communication. Allyn & Bacon.
6 McCroskey, J. C., & Wheeless, L. R. (1976). An introduction to human communication. Allyn & Bacon; pg. 247.
7 McCroskey, J. C., & Richmond, V. P. (1996). Fundamentals of human communication: An interpersonal perspective. Waveland Press.
8 Richmond, V. P., McCroskey, J. C., & McCroskey, L. L. (2005). Organizational communication for survival: Making work, work (3rd ed.). Allyn & Bacon.
9 Richmond, V. P., McCroskey, J. C., & McCroskey, L. L. (2005). Organizational communication for survival: Making work, work (3rd ed.). Allyn & Bacon; pg. 176.
10 Richmond, V. P., McCroskey, J. C., & McCroskey, L. L. (2005). Organizational communication for survival: Making work, work (3rd ed.). Allyn & Bacon; pg. 177.
11 Cahn, D. D., Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Allyn & Bacon.
12 Cahn, D. D., Abigail, R. A. (2011). Managing conflict through communication (4th ed.). Allyn & Bacon; pg. 4.
13 Cahn, D. D., Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Allyn & Bacon; pg. 4.
14 Cahn, D. D., Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Allyn & Bacon; pg. 4.
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17 Friedman, S. R., Rapport, L. J., Lumley, M., Tzelepis, A., VanVoorhis, A., Stettner, L., & Kakaati, L. (2003). Aspects of social and emotional competence in adult attention-deficit/hyperactivity disorder. Neuropsychology, 17(1), 50–58. https://doi.org/10.1037/0894-4105.17.1.50
18 Rosenberg, M. B. (2003). Nonviolent communication: A language of life (2nd ed.). Puddle Dancer Press.
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20 Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185-211.
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31 Kelman, H. (1958). Compliance, identification, and internalization: Three processes of attitude change. Journal of Conflict Resolution, 2(1), 51-60. https://doi.org/10.1177/002200275800200106
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36 Raven, B. H. (2008). The bases of power and the power/interaction model of interpersonal influence. Analyses of Social Issues and Public Policy, 8, 1-22.
37 French, J. R. P., Jr., & Raven, B. H. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in social power (pp. 150–167). Institute for Social Research.
38 Bauerlein, M. (2008). The dumbest generation: how the digital age stupefies young Americans and jeopardizes our future (or, don’t trust anyone under 30). Penguin.
39 Kruger, J., & Dunning, D. (1999). Unskilled and unaware of it: How difficulties in recognizing one’s own incompetence lead to inflated self-assessments. Journal of Personality And Social Psychology, 77(6), 1121–1134. https://doi.org/10.1037/0022-3514.77.6.1121
40 Wrench, J. S., McCroskey, J. C., & Richmond, V. P. (2008). Human communication in everyday life: Explanations and applications. Allyn & Bacon.
41 Walton, R. E., & McKersie, R. B. (1965). A behavioral theory of labor negotiations: An analysis of a social interaction system. McGraw-Hill.
42 Sillars, A. L., Coletti, S., Parry, D., & Rogers, M. (1982). Coding verbal conflict tactics: Nonverbal and perceptual correlates of the ‘avoidance-competitive-cooperative’ distinction. Human Communication Research, 9(1), 83-95. https://doi.org/10.1111/j.1468-2958.1982.tb00685.x
43 Sillars, A. L., Coletti, S., Parry, D., & Rogers, M. (1982). Coding verbal conflict tactics: Nonverbal and perceptual correlates of the ‘avoidance-competitive-cooperative’ distinction. Human Communication Research, 9(1), 83-95. https://doi.org/10.1111/j.1468-2958.1982.tb00685.x
44 Sillars, A. L., Coletti, S., Parry, D., & Rogers, M. (1982). Coding verbal conflict tactics: Nonverbal and perceptual correlates of the ‘avoidance-competitive-cooperative’ distinction. Human Communication Research, 9(1), 83-95. https://doi.org/10.1111/j.1468-2958.1982.tb00685.x
45 Sillars, A. L., Coletti, S., Parry, D., & Rogers, M. (1982). Coding verbal conflict tactics: Nonverbal and perceptual correlates of the ‘avoidance-competitive-cooperative’ distinction. Human Communication Research, 9(1), 83-95. https://doi.org/10.1111/j.1468-2958.1982.tb00685.x
46 Wrench, J. S., & McGee, D. S. (2000, November). The influence of saliency and family communication patterns on adolescent perceptions of adolescent and parent conflict management strategies. Paper presented at the National Communication Association’s Convention, Seattle, WA.
47 Cahn D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Pearson Education.
48 Cahn D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Pearson Education; pg. 79.
49 Cahn D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Pearson Education; pg. 83.
50 Rush, T. (2018, March 15). Applying mindfulness for better conflict management: Tips to try the next time you’re facing a dispute with a colleague. ConsultQD. https://tinyurl.com/ulq3vn8; paras. 7-13.
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1 Fehr, B. (1996). Friendship processes. Sage; pg. 5.
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3 Reisman, J. M. (1979). Anatomy of friendship. Irvington; pgs. 94-95
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5 Denworth, L., & Waves, B. (2017, March 3). The three basics of friendship: Want to know who your real friends are? Look for these essential things. Psychology Today. Retrieved from: https://www.psychologytoday.com/us/blog/brain-waves/201703/the-three-basics-friendship
6 Seyfarth, R. M., & Cheney, D. L. (2012). The evolutionary origins of friendship. Annual Review of Psychology, 63, 153-177. https://doi.org/10.1146/annurev-psych-120710-100337
7 Lynch, S. (2015). Friendship and happiness from a philosophical perspective. In M. Demir (Ed.), Friendship and happiness: Across the life-span and cultures (pp. 3-18). Springer.
8 Clark v. Campbell, 82 N.H. 281 (N.H. 1926). Retrieved from: https://casetext.com/case/clark-v-campbell-6
9 Brown, B. B. (1981). A life-span approach to friendship: Age-related dimensions of an ageless relationship. Research in the Interweave of Social Roles, 2, 23-50; pg. 25.
10 Helmm, B. (2017, August 7). Friendship. Stanford Encyclopedia of Philosophy. Retrieved from: https://plato.stanford.edu/entries/friendship/
11 Wright, P. H. (1984). Self-referent motivation and the intrinsic quality of friendship. Journal of Social and Personal Relationships, 1(1), 115–130. https://doi.org/10.1177/0265407584011007
12 Monsour, M. (2017). The hackneyed notions of adult “same-sex” and “opposite-sex” friendships. In M. Hojjat & A Moyer (Eds.), The psychology of friendship (pp. 59-74). Oxford.
13 Rawlins, W. K. (1992). Friendship matters: Communication, dialectics, and the life course. Transaction.
14 Rawlins, W. K. (1992). Friendship matters: Communication, dialectics, and the life course. Transaction; pgs. 11-12.
15 Rawlins, W. K. (1992). Friendship matters: Communication, dialectics, and the life course. Transaction; pg. 12.
16 Affect. (2018). APA dictionary of psychology. American Psychological Association. Retrieved from https://dictionary.apa.org/
17 Wiemann, J. M. (1977). Explication and test of a model of communication competence. Human Communication Research, 3(3), 195-213. https://doi.org/10.1111/j.1468-2958.1977.tb00518.x pg. 195.
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22 Rawlins, W. K. (1989). Dialectical analysis of the tensions, functions and strategic challenges of communication in young adult friendships. Communication Yearbook, 12, 157–189.
23 Rawlins, W. K. (1989). Dialectical analysis of the tensions, functions and strategic challenges of communication in young adult friendships. Communication Yearbook, 12, 157–189.
24 Rawlins, W. K. (1989). Dialectical analysis of the tensions, functions and strategic challenges of communication in young adult friendships. Communication Yearbook, 12, 157–189; pg. 171.
25 Laing, R. D. (1961). Self and others. Tavistock.
26 Laing, R. D. (1961). Self and others. Tavistock.
27 Mindful Staff. (2018, August). For the love of friends: Answers from our reader survey on friendship. Mindful, 6(3). 8-9; pg. 9.
28 Annameier, S. (2017, May 5). 3 simple ways to be more mindful in your friendships. https://source.colostate.edu/3-simple-ways-mindful-friendships/
29 Rawlins, W. K. (1981). Friendship as a communicative achievement: A theory and an interpretive analysis of verbal reports (Unpublished doctoral dissertation). Temple University, Philadelphia, PA.
30 Rawlins, W. K. (1981). Friendship as a communicative achievement: A theory and an interpretive analysis of verbal reports (Unpublished doctoral dissertation). Temple University, Philadelphia, PA.
31 Rawlins, W. K. (1981). Friendship as a communicative achievement: A theory and an interpretive analysis of verbal reports (Unpublished doctoral dissertation). Temple University, Philadelphia, PA; pg. 46.
32 Rawlins, W. K. (1994). Being there and growing apart: Sustaining friendships during adulthood. In D. J. Canary & L. Stafford (Eds.), Communication and relational maintenance (pp. 275–294). Emerald.
33 LaBelle, S., & Myers, S. A. (2016). The use of relational maintenance behaviors in sustained adult friendships. Communication Research Reports, 33(4), 310-316. https://doi.org/10.1080/08824096.2016.1224164
34 LaBelle, S., & Myers, S. A. (2016). The use of relational maintenance behaviors in sustained adult friendships. Communication Research Reports, 33(4), 310-316. https://doi.org/10.1080/08824096.2016.1224164
35 Stafford, L. (2011). Measuring relationship maintenance behaviors: Critique and development of the Revised Relationship Maintenance Behavior Scale. Journal of Social and Personal Relationships, 28(2), 278–303. https://doi.org/10.1177/0265407510378125
36 Rawlins, W. K. (1981). Friendship as a communicative achievement: A theory and an interpretive analysis of verbal reports (Unpublished doctoral dissertation). Temple University, Philadelphia, PA; pgs. 57-58.
37 Johnson, A. J., Wittenberg, E., Haigh, M., Wigley, S., Becker, J., Brown, K., & Craig, E. (2004). The process of relationship development and deterioration: Turning points in friendships that have terminated. Communication Quarterly, 52(1), 54-67. https://doi.org/10.1080/01463370409370178
38 Matthews, S. H. (1986). Friendships through the life course: Oral biographies in old age. Sage.
39 Matthews, S. H. (1986). Friendships through the life course: Oral biographies in old age. Sage; pg. 34.
40 Matthews, S. H. (1986). Friendships through the life course: Oral biographies in old age. Sage; pg. 52.
41 Matthews, S. H. (1986). Friendships through the life course: Oral biographies in old age. Sage; pg. 53.
42 Wright, P. H. (2006). Toward an expanded orientation to the comparative study of women’s and men’s same-sex friendships. In K. Dindia & D. J. Canary (Eds.), Sex differences and similarities in communication (2nd ed., pp. 37-57). Lawrence-Erlbaum.
43 Phillips, G. M. & Wood, J. T. (1983). Communication and human relationships: The study of interpersonal communication. Macmillan.
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46 Rawlins, W. K. (1993). Communication in cross-sex friendships. In A. Arliss & D. Borisoff (Eds.), Women and men communicating: Challenges and changes (pp. 51-70). Harcourt Brace Jovanovitch; pg. 51.
47 O’Meara, J. D. (1989). Cross-sex friendship: four basic challenges of an ignored relationship. Sex Roles, 21(7-8), 525–543. https://doi.org/10.1007/BF00289102
48 O’Meara, J. D. (1994). Cross-sex friendship’s opportunity challenge: Uncharted terrain for exploration. Personal Relationship Issues, 2, 4-7.
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50 Rawlins, W. K. (1982). Cross-sex friendship and the communicative management of sex-role expectations. Communication Quarterly, 30(4), 343–352. https://doi.org/10.1080/01463378209369470; pg. 344.
51 O’Meara, J. D. (1994). Cross-sex friendship’s opportunity challenge: Uncharted terrain for exploration. Personal Relationship Issues, 2, 4-7.
52 Rawlins, W. K. (2009). The compass of friendship: Narratives, identities, and dialogues. Sage.
53 Werking K (1997b) Cross-sex friendship research as ideological practice. In Duck S (Ed.,) Handbook of Personal Relationships (pp. 391-410). John Wiley & Sons.
54 Rumens, N. (2012). Queering cross-sex friendships: An analysis of gay and bisexual men’s workplace friendships with heterosexual women. Human Relations, 65(8), 955–978. https://doi.org/10.1177/0018726712442427; pg. 960.
55 Monsour, M., & Rawlins, W. K. (2014). Transitional identities and postmodern cross-gender friendships: An exploratory investigation. Women & Language, 37(1), 11–39
56 Monsour, M. (2017). The hackneyed notions of adult “same-sex” and “opposite-sex” friendships. In M. Hojjat & A. Moyer (Eds.), The psychology of friendship (pp. 59-74). Oxford.
57 Monsour, M. (2017). The hackneyed notions of adult “same-sex” and “opposite-sex” friendships. In M. Hojjat & A. Moyer (Eds.), The psychology of friendship (pp. 59-74). Oxford; pg. 63.
58 Canary, D. J., & Hause, I. S. (1993). Is there any reason to research sex differences in communication? Communication Quarterly, 41(2), 129-141. https://doi.org/10.1080/01463379309369874
59 Monsour, M., & Rawlins, W. K. (2014). Transitional identities and postmodern cross-gender friendships: An exploratory investigation. Women & Language, 37(1), 11–39.
60 Monsour, M., & Rawlins, W. K. (2014). Transitional identities and postmodern cross-gender friendships: An exploratory investigation. Women & Language, 37(1), 11–39; pg. 13.
61 Vela-McConnell, J. A. (2011). Unlikely friends: Bridging ties and diverse friendship. Lexington, pg. 8.
62 Vela-McConnell, J. A. (2011). Unlikely friends: Bridging ties and diverse friendship. Lexington, pg. 8.
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64 Davies, K., Tropp, L. R., Aron, A., Pettigrew, T. F., & Wright, S. C. (2011). Cross-group friendships and intergroup attitudes: A meta-analytic review. Personality and Social Psychology Review, 15(4), 332-351. https://doi.org/10.1177/1088868311411103
65 Pew Internet & American Life Project. (2002). The Internet goes to college: How students are living in the future with today’s technology. Retrieved from http://www.pewInternet.org/pdfs/PIP_College_Report.pdf
66 Gramlich, J. (2018, October 24). 8 facts about Americans and Facebook. Pew Research Center. Retrieved from: http://www.pewresearch.org/fact-tank/2018/10/24/facts-about-americans-and-facebook/
67 Rawlins, W. K. (1981). Friendship as a communicative achievement: A theory and an interpretive analysis of verbal reports (Unpublished doctoral dissertation). Temple University, Philadelphia, PA.
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1 Burgess, E. W. (1926). The family as a unity of interacting personalities. The Family, 7(1), 3-9. https://doi.org/10.1177/104438942600700101
2 Burgess, E. W. (1963). The family: From institution to companionship (3rd ed.). American Book Company; pg. 2.
3 Murdock, G. P. (1949). Social structure. Macmillan; pg. 141.
4 Malinowski, B. (1927). Sex and reproduction in savage society. Commentator.
5 Bailey, B. L. (1988). From the front porch to back seat: Courtship in twentieth-century America. Johns Hopkins University Press.
6 Mintz, S., & Kellog, S. (1988). Domestic revolutions: A social history of American family life. Free Press.
7 Otto, L.B. (1988). America’s youth: A changing profile. Family Relations, 37(4), 385-391.
8 Bochner, A. P. (1975). Family communication research: a critical review of approaches, methodologies and substantive findings [Paper presentation]. Annual Meeting, Speech Communication Association, Chicago, IL, United States.
9 Bochner, A. P. (1988). Conceptual frontiers in the study of communication in families: An introduction to the literature. Family Relations, 37, 385-391; pg. 328.
10 Gerstel, N., & Gross, H. E. (1982). Commuter marriages: A review. Marriage & Family Review, 5(2), 71-93. https://doi.org/10.1300/J002v05n02_05; pg. 81.
11 Burgess, E. W. (1926). The family as a unity of interacting personalities. The Family, 7(1), 3-9. https://doi.org/10.1177/104438942600700101
12 Burgess, E. W. (1926). The family as a unity of interacting personalities. The Family, 7(1), 3-9. https://doi.org/10.1177/104438942600700101Murdock, G. P. (1949). Social structure. Macmillan; pg. 141.Bailey, B. L. (1988). From the front porch to back seat: Courtship in twentieth-century America. Johns Hopkins University Press.
13 Bavelas, J. B., & Segal, L. (1982). Family systems theory: Background and implication. Journal of Communication, 32(3), 99-107. https://doi.org/10.1111/j.1460-2466.1982.tb02503.x
14 McLeod, J. M., & Chaffee, S. H. (1972). The construction of social reality. In J.T. Tedeschi (Ed.), The social influence processes (pp. 50-99). Aldine-Atherton.
15 Ritchie, L. D., & Fitzpatrick, M. A. (1990). Family communication patterns: Measuring intrapersonal perceptions of interpersonal relationships. Communication Research, 17 (4), 523–544. https://doi.org/10.1177/009365090017004007
16 Ritchie, L. D. (1991). Family communication patterns: An epistemic analysis and conceptual reinterpretation. Communication Research, 18(4), 548-565. https://doi.org/10.1177/009365091018004005
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63 Fitzpatrick, M. A. (1988). Between husbands and wives: Communication in marriage. Sage; pg. 73.
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Chapter 12

Notes

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3 Berners-Lee, T. (1990, May). Information management: A proposal. Retrieved from http://cds.cern.ch/record/369245/files/dd-89-001.pdf; pg. 3.
4 Berners-Lee, T. (1990, May). Information management: A proposal. Retrieved from http://cds.cern.ch/record/369245/files/dd-89-001.pdf; pg. 3.
5 Berners-Lee, T., & Cailliau, R. (1990, November 12). WorldWideWeb: A proposal for a HyperText project. Retrieved from http://cds.cern.ch/record/2639699/files/Proposal_Nov-1990.pdf
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8 Culnan, M. J., & Markus, M. L. (1987). Information technologies. In F. M. Jablin, L. L. Putman, K. H. Roberts, and L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 420-443). Sage; pg. 423.
9 Twitter. (n.d.). Hateful conduct policy. Retrieved from: https://help.twitter.com/en/rules-and-policies/hateful-conduct-policy
10 Decot, D. (1984, March 13). ***Asterisks***. Retrieved from: https://groups.google.com/forum/#%21msg/net.flame/VbghoeOfwyI/E2mClWj2GV8J
11 Brown, K. W., & Ryan, R. M. (2003). The benefits of being present: Mindfulness and its role in psychological well-being. Journal of Personality and Social Psychology, 84(2), 822–848. https://doi.org/10.1037/0022-3514.84.4.822
12 Abblett, M. (2019, September 3). 5 rules for sharing genuinely and safely online: No matter what kind of social community you find yourself in, it is important to abide by a few specific guidelines for safe sharing. Mindful. https://www.mindful.org/5-rules-for-sharing-genuinely-and-safely-online/
13 Campbell, S. W., & Neer, M. R. (2001). The relationship of communication apprehension and interaction involvement to perceptions of computer-mediated communication. Communication Research Reports, 18(4), 391–398. https://doi.org/10.1080/08824090109384820
14 Campbell, S. W., & Neer, M. R. (2001). The relationship of communication apprehension and interaction involvement to perceptions of computer-mediated communication. Communication Research Reports, 18(4), 391–398. https://doi.org/10.1080/08824090109384820; pgs. 396-397.
15 Spitzberg, B. H. (2006). Preliminary development of a model and measure of computer mediated communication (CMC) competence. Journal of Computer–Mediated Communication, 11(2), 629–666. https://doi.org/10.1111/j.1083-6101.2006.00030.x
16 Hunt, D., Atkin, D., & Krishnan, A. (2012). The influence of computer-mediated communication apprehension on motives for Facebook use. Journal of Broadcasting & Electronic Media, 56(2), 187–202. https://doi.org/10.1080/08838151.2012.678717
17 Punyanunt-Carter, N. M., De La Cruz, J. J., & Wrench, J. S. (2017). Investigating the relationships among college students’ satisfaction, addiction, needs, communication apprehension, motives, and uses & gratifications with Snapchat. Computers in Human Behavior, 75, 870–875. https://doi.org/10.1016/j.chb.2017.06.034
18 Punyanunt-Carter, N. M., Cruz, J. J. D. L., & Wrench, J. S. (2018). Analyzing college students’ social media communication apprehension. CyberPsychology, Behavior & Social Networking, 21(8), 511–515. https://doi.org/10.1089/cyber.2018.0098
19 CareerBuilder.com. (2018, August 9). More than half of employers have found content on social media that caused them NOT to hire a candidate, according to recent CareerBuilder survey [Press Release]. Retrieved from: http://press.careerbuilder.com/2018-08-09-More-Than-Half-of-Employers-Have-Found-Content-on-Social-Media-That-Caused-Them-NOT-to-Hire-a-Candidate-According-to-Recent-CareerBuilder-Survey
20 CareerBuilder.com. (2018, August 9). More than half of employers have found content on social media that caused them NOT to hire a candidate, according to recent CareerBuilder survey [Press Release]. Retrieved from: http://press.careerbuilder.com/2018-08-09-More-Than-Half-of-Employers-Have-Found-Content-on-Social-Media-That-Caused-Them-NOT-to-Hire-a-Candidate-According-to-Recent-CareerBuilder-Survey
21 CareerBuilder.com. (2018, August 9). More than half of employers have found content on social media that caused them NOT to hire a candidate, according to recent CareerBuilder survey [Press Release]. Retrieved from: http://press.careerbuilder.com/2018-08-09-More-Than-Half-of-Employers-Have-Found-Content-on-Social-Media-That-Caused-Them-NOT-to-Hire-a-Candidate-According-to-Recent-CareerBuilder-Survey; para. 6.
22 CareerBuilder.com. (2018, August 9). More than half of employers have found content on social media that caused them NOT to hire a candidate, according to recent CareerBuilder survey [Press Release]. Retrieved from: http://press.careerbuilder.com/2018-08-09-More-Than-Half-of-Employers-Have-Found-Content-on-Social-Media-That-Caused-Them-NOT-to-Hire-a-Candidate-According-to-Recent-CareerBuilder-Survey; para. 7.
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30 Olsson, T., Jarusriboonchai, P., Woźniak, P., Paasovaara, S., Väänänen, K., & Lucero, A. (2019, February 14). Technologies for enhancing collocated social interaction: Review of design solutions and approaches. Computer Supported Cooperative Work. https://doi.org/10.1007/s10606-019-09345-0
31 Olsson, T., Jarusriboonchai, P., Woźniak, P., Paasovaara, S., Väänänen, K., & Lucero, A. (2019, February 14). Technologies for enhancing collocated social interaction: Review of design solutions and approaches. Computer Supported Cooperative Work. https://doi.org/10.1007/s10606-019-09345-0; pg. 39
32 Olsson, T., Jarusriboonchai, P., Woźniak, P., Paasovaara, S., Väänänen, K., & Lucero, A. (2019, February 14). Technologies for enhancing collocated social interaction: Review of design solutions and approaches. Computer Supported Cooperative Work. https://doi.org/10.1007/s10606-019-09345-0; pg. 39
33 Olsson, T., Jarusriboonchai, P., Woźniak, P., Paasovaara, S., Väänänen, K., & Lucero, A. (2019, February 14). Technologies for enhancing collocated social interaction: Review of design solutions and approaches. Computer Supported Cooperative Work. https://doi.org/10.1007/s10606-019-09345-0; pg. 40
34 Olsson, T., Jarusriboonchai, P., Woźniak, P., Paasovaara, S., Väänänen, K., & Lucero, A. (2019, February 14). Technologies for enhancing collocated social interaction: Review of design solutions and approaches. Computer Supported Cooperative Work. https://doi.org/10.1007/s10606-019-09345-0; pg. 40
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Notes

1 U.S. Department of Labor, Office of Disability Employment Policy. (2012). Soft skills to pay the bills: Mastering soft skills for workplace success. Retrieved from http://www.dol.gov/odep/topics/youth/softskills/; pg. 114.
2 U.S. Department of Labor, Office of Disability Employment Policy. (2012). Soft skills to pay the bills: Mastering soft skills for workplace success. Retrieved from http://www.dol.gov/odep/topics/youth/softskills/; pg. 114.
3 The Oxford English Dictionary. (1963). At the Clarendon Press.
4 Redding, W. C. (1996). Ethics and the study of organizational communication: When will we wake up? In J. A. Jaksa & M. S. Pritchard (Eds.), Responsible communication: Ethical issues in business, industry, and the professions (pp.17-40). Hampton Press.
5 Lee, B. (2016). A mindful path to a compassionate cultural diversity. In. M. Chapman-Clarke (Ed.), Mindfulness in the workplace: An evidence-based approach to improving wellbeing and maximizing performance (pp. 266-287). Kogan Page.
6 Wing, D. (2010, November 17). Microaggressions in everyday life: More than just race – Can microaggressions be directed at women or gay people? Psychology Today. https://tinyurl.com/ycm6ky7n; para. 2.
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Chapter 14

Notes

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5 Chory-Assad, R. M., & Booth-Butterfield, M. (2001). Secret test use and self-esteem in deteriorating relationships. Communication Research Reports, 18(2), 147-157. ttps://doi.org/10.1080/08824090109384792
6 Chory-Assad, R. M., & Booth-Butterfield, M. (2001). Secret test use and self-esteem in deteriorating relationships. Communication Research Reports, 18(2), 147-157. ttps://doi.org/10.1080/08824090109384792
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Interpersonal Communication Copyright © by Jason S. Wrench; Narissra M. Punyanunt-Carter; and Katherine S. Thweatt is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.